FAQs

How do I book a place on a training course?

To view the current training events and express your interest in future development courses please visit the “Learning and Development” page on the Ceri Self-Service.

Courses that are available will be listed, you will be able to book on a published event or express your interest in a course that is awaiting listing. You should discuss with your line manager what courses you should attend to equip you with the skills to undertake your current post and or develop the skills you will require in the future.

Bookings for non-Ceredigion County Council staff will need to be made through email to dysgu@ceredigion.llyw.cymru / learning@ceredigion.gov.uk. Tel 01545 572670

If I am unable to attend the whole course, can I still book on?

No. You are required to attend the whole course in order to meet the stated learning outcomes. This applies regardless of the duration of the course.

What if I have to leave the course early?

If there are extenuating circumstances it will be at the discretion of the trainer in the first instance followed by a discussion between the L&D manager and line manager as to whether you met the learning outcomes, or whether the course needs to be repeated

How do I cancel my place on a course?

Learning & Development resources are limited so please only cancel your training event in exceptional circumstances. If you do find that you are unable to attend you will need to access the Ceri Self-Service, click onto the Learning & Development tab and access the course that you have booked under ‘xxxxxx’. Please note that a notification will be sent to your line manager of your cancellation.

Cancellations will be monitored closely by the L&D team, noting individuals and service area cancellations.

The same procedure will be followed if you fail to attend a training event.

Can I swap dates for the same training course?

You will have to cancel your place on the first course and then re-book onto the alternative date. If there is a course with more than one date for delivery, please DO NOT book yourself onto more than one date. This will cause courses to appear to be full when they are not and may result in someone missing out on a place. Also, your manager is notified when you book a place and will ask you to remove yourself from one of the dates. The course administrator will also pick this up and make the same request.

Can I attend without booking?

No, you are required to book a place on a training course prior to attending. Venues are booked according to the numbers attending each training session. If the event that you wish to attend is fully booked you can in some cases be added to a reserve list, you will be contacted if a place becomes available.

Please check the availability of the course closer to the delivery date to establish if there are places available

How do I give feedback on training courses?

You will be sent a link to an online evaluation form within 7 days of the course.

It is important that you take the time to fill in the evaluation form.

These online evaluation forms will be anonymous and the feedback we receive will be used to inform services we offer in the future.

Alternatively you can send feedback to us via email at dysgu@ceredigion.llyw.cymru or learning@ceredigion.gov.uk

How do I see which courses I’ve attended in the past?

A history of the training events that you have booked and attended is retained within the Ceri Learning and Development module for you to access. You can add learning events that you attend that are not booked via the system i.e. seminars or conference.

Some data has been transferred from legacy systems within the Council; this has been restricted to a maximum of three years data. This will be the record of your L&D which can be used for continued professional development, registration purposes or for supplying details for career development or job applications.

Can I print off a copy of my training records?

Yes. Click on “file” at the top left of your screen and then choose the “print” option from the drop down box.

You can also use the snipping tool if you only need part of the page printed. In your start menu (the windows button in the bottom left of the screen), choose snipping tool. A menu will appear on your screen with options of how to select which parts you wish to “snip” you can then send this as an attachment by email and print it off from there

What is meant by “express an interest”?

Not all the courses listed will have a date confirmed for delivery. If you see a course listed without a date, you can still add yourself, and you will be notified in advance when a date is set for delivery.

What if I attended a course which does not appear on my training record?

If the course was over 3 years ago it will not have been included on self-service.

If it is within the last 3 years, then you can add it manually by clicking on “add personal learning” in your learning and development area of Ceri self-service. A new screen will appear where you can add the details of the course/conference you attended. Remember to click SAVE when you have done this!

Will refreshments be provided?

No but refreshments can be purchased in the canteen at Canolfan Rheidol and Penmorfa. In Theatre FelinFach there is a coffee machine but no provision for food.

Is parking available?

There are no parking facilities at Canolfan Rheidol, and limited parking at Penmorfa and Theatre Felinfach.

We encourage you to car share wherever possible. Please check the list of other attendees when booking on a course/event

© Ceredigion County Council 2020