Vivup Employee Assistance Program

Confidential support when you need it most

Whatever mental health, physical, financial or personal issue you are facing, access expert help and support for life’s ups and downs, 24/7, 365 days a year. vivup, our employee assistance support provider has a wide range of care and support specialists waiting to hear from you.

As a Ceredigion County Council employee you can use this free and confidential service as many or as few times as you like, there’s no limit on the support you can receive.

Click here to visit our EAP portal and find out more about the above support.

A range of support is available
  • 24/7 Telephone Support: Speak in confidence to fully qualified counsellors and support specialists 24/7, 365 days a year to discuss any emotional, personal or work-related issues. Need to talk? Call 0800 023 9387
  • Face To Face and Virtual Counselling: Meet someone and talk face to face. Their carefully selected team of counsellors are all highly qualified and experienced. You will be talking confidentially with a sympathetic professional as the first step to getting some support. Call 0800 023 9387, 24/7, 365 days a year.
  • Self-help Workbooks: We understand that not everyone feels comfortable discussing their issues or concerns with another person. Access and explore a wide range of self-help CBT workbooks that offer advice and guidance on a range of topics.
  • Podcasts and Blogs: Covering a range of mental health and wellbeing topics allowing you to gain a greater understanding with tips and advice on how to cope.
  • Debt Advice: Dealing with debt can be stressful and can be a cause of worry, meaning you may find it difficult to concentrate on work or other responsibilities. Angel Advance provides 24/7 online debt advice to get you back on track and make your finances more manageable.
  • Ask Bill: Free and impartial help, advice and tips on how to reduce your utility bills, manage your money and deal with debt issues, as well as support for tackling these problems in emergency situations.
  • Domestic Abuse: Bright Sky is a safe, easy to use app and website that provides practical support to anyone who may be in an abusive relationship or those concerned about someone they know on how to respond to domestic abuse.
  • ‘Your Care’ health management platform: An engaging health management platform with tools, advice, assessments and access to apps to support you to proactively self-care. Click here to access the ‘Your Care’ platform.