Job profile

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.

KEY RESPONSIBILITIES

• First point of contact for face-to-face customer enquiries.
• Support library duties including issuing, returning and shelving stock.
• Validate documents (DBS, Blue Badges, certificates, ID).
• Manage challenging interactions and resolve complaints.
• Handle payments and accurately reconcile daily takings.
• Maintain accurate records on CRM and the LMS.
• Represent the Council in a professional, supportive manner.

REQUIREMENTS

• GCSEs including English/Welsh and Maths or relevant experience.
• Welsh & English skills at Level 4 in all competencies.
• Customer service experience.
• Positive, flexible attitude and commitment to learning.

WHY WORK FOR CEREDIGION?

• Flexible working where possible
• Excellent training and development
• Generous leave and Local Government pension
• Staff wellbeing support and discounts
• Inclusive culture that values bilingualism

Job Description and Person Specification

Team Ceredigion Information Pack

Get in touch

For further information and an informal discussion regarding this post please contact Gareth Griffiths on Gareth.Griffiths@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.