Job profile

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

Join us and lead a service at the heart of our communities—delivering a modern, high‑quality library service and supporting a skilled, customer‑focused team.

You will lead a dedicated team of Customer Contact & Library Advisors, ensuring that every visitor receives a compassionate, efficient and responsive service. This role blends people leadership, service development, and operational excellence.

KEY RESPONSIBILITIES

• Day‑to‑day management of staff including supervision, absence, appraisals and team meetings.
• Coordinate rota’s to ensure appropriate staffing levels at all libraries.
• Lead recruitment and induction of new staff.
• Maintain and develop a modern, inclusive Library Service.
• Embed customer service excellence across the team.
• Ensure compliance with legislation, regulations and best practice.
• Prioritise and resolve customer enquiries effectively.
• Act as a point of escalation for complaints and challenging situations.
• Organise community events, workshops and activities.
• Promote library services via social media and maintain up‑to‑date web content.
• Support customers with basic ICT assistance.
• Develop and promote book stock and other resources.
• Responsible for cash handling, reconciliation and financial accuracy.
• Maintain safe working environments and secure buildings when required.
• Conduct regular quality assurance checks.

REQUIREMENTS

• Library & Information Studies degree or equivalent, OR at least 3 years’ library management experience.
• GCSE Maths Grade C or above.
• Welsh & English language skills at Level 4.
• Minimum 2 years’ staff supervision experience.
• Experience dealing with challenging customer interactions.
• Good knowledge of Council Services.
• Strong IT and data entry skills.
• Flexible, innovative and customer‑focused approach.

WHY WORK FOR CEREDIGION?

• Flexible working where possible
• Excellent training and development
• Generous annual leave and Local Government Pension
• Wellbeing support and staff discounts
• A chance to positively impact the local community

Job Description and Person Specification

Team Ceredigion Information Pack

For further information please contact Joy Lake - joy.lake@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.