Care First – Employee Assistance Package

As a Ceredigion County Council employee, you have access to a range of support and advice resources.

Care first provides confidential, impartial advice and support 24 hours a day, 365 days a year. The service is free for you to access whenever you need. You don’t need to ask permission from your manager or organisation before contacting Care first.

Through Care First you can access a number of services including:

  • ‘Information and Advice’¬†telephone service
  • Care First Zest¬†website and mobile app health and personal fitness portal.
  • Care First Lifestyle, an online resource containing information, advice and articles on issues from relationships, childcare and consumer rights, through to stress, health and fitness.


Although provided by your Ceredigion, Care first services are completely independent and your call is treated in confidence in accordance with the BACP Ethical Framework. When you make contact, you will be asked to identify your employer and you may be asked for other information – this is purely for statistical use.